![]() How is this product not returnable if you know you mess up often enough? And finally, why am I receiving emails from random people asking for my no. I mailed CloudTail conveying the same, along with screenshots of Microsoft Support's mail. I was forced to wait an hour with MS support personnel, granting them remote access (very reluctantly) and they came up with same old recommendation: contact CloudTail to activate the key. I can see that CloudTail has received multiple such complaints already, they should know the drill by now. Like really? The first thing when error code inactive comes up, Microsoft asks the key holder to contact the retailer/reseller to get the key activated. CloudTail made me email them my issue and then responded by sharing Microsoft Support page's link. Had to contact Amazon in order to get CloudTail's contact details. Sure, please do do that but after making me upload all the details and mails from Microsoft almost a week back, is harassing the customer further entirely necessary? A week after when I called them for update, they instead launched an internal investigation. They promised to refund or replace the order within 48hrs, I Received no such confirmation mail. Harrowing experience with Amazon customer care.
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